Privacy Policy
1. Introduction and Commitment to Privacy
AffordableDoctor Private Limited, having its registered office at Bangalore, India (hereinafter referred to as “AffordableDoctor”, “Company”, “We”, “Us”, or “Our”), is committed to protecting the privacy, confidentiality, and security of the personal data of our patients, customers, partners, and users of our website and services.
This Privacy Policy explains how We, as a Data Fiduciary, collect, use, process, store, disclose, and safeguard Your Personal Data in compliance with applicable laws of India, including:
- The Information Technology Act, 2000
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The Digital Personal Data Protection Act, 2023
By accessing our website, mobile application, or availing our healthcare services, you (“Data Principal”) acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
2. Definitions
“Personal Data” means any data about an individual who is identifiable by or in relation to such data.
“Sensitive Personal Data or Information (SPDI)” includes information relating to passwords, financial information, physical, physiological and mental health conditions, sexual orientation, medical records and history, biometric information, and other categories as defined under applicable law.
“Processing” means any operation performed on Personal Data, including collection, recording, organisation, storage, use, disclosure, sharing, or erasure.
“Data Fiduciary” means a person who determines the purpose and means of processing personal data. For the purposes of this Policy, AffordableDoctor is the Data Fiduciary.
“Data Principal” means the individual to whom the Personal Data relates.
3. Information We Collect
We collect only such Personal Data as is necessary for the purposes described below.
A. Personal Identification & Contact Information
- Name
- Age, gender, date of birth
- Residential address
- Email address
- Mobile number
- Government-issued identification (Aadhaar, PAN, or other KYC documents, where legally required)
B. Sensitive Personal Data (Health Information)
- Medical history (past and present)
- Symptoms, diagnoses, treatments, prescriptions
- Laboratory reports and diagnostic imaging
- Physical, physiological, and mental health information
- Genetic or biometric data (where required for treatment)
C. Financial Information
- Payment card details
- Bank account details
- Insurance policy information
- Billing and transaction records
D. Technical Information
When you access our website or application:
- IP address
- Device information
- Browser type
- Cookies and usage data
4. Purpose of Processing
We process your Personal Data in a lawful, fair, and transparent manner for the following purposes:
A. Provision of Healthcare Services
- Medical consultations (online/offline)
- Diagnostic services
- Prescription management
- Maintaining accurate medical records
B. Appointment & Communication
- Booking and confirming appointments
- Sending reminders
- Sharing reports and results
- Health-related communication
C. Billing & Insurance
- Processing payments
- Managing invoices and accounts
- Facilitating insurance and TPA claims
D. Operational & Quality Improvement
- Internal audits
- Staff training
- Service enhancement and quality assessment
E. Legal & Regulatory Compliance
- Compliance with applicable laws
- Responding to lawful requests from courts or government authorities
F. Research & Analytics
We may use anonymized or de-identified data for research, analytics, and service improvement. Identifiable data will only be used for research with your explicit consent.
5. Consent
Your consent forms the legal basis for our processing activities.
Informed Consent
We obtain your free, specific, informed, unconditional, and unambiguous consent before or at the time of collecting Personal Data.
Consent for Minors
For individuals under 18 years of age, verifiable consent will be obtained from a parent or legal guardian prior to processing Personal Data.
You may withdraw your consent at any time, subject to legal and contractual obligations.
6. Disclosure and Sharing of Information
We do not sell your Personal Data.
We may disclose your data in the following cases:
A. Healthcare Providers
With doctors, specialists, laboratories, pharmacies, or partner hospitals for continuity of care.
B. Insurance & TPAs
For claim processing and reimbursement.
C. Service Providers
With trusted third-party vendors (IT providers, payment gateways, cloud storage providers) under strict confidentiality agreements.
D. Legal Requirements
Where disclosure is mandated by law, court order, or government authority.
7. Your Rights as a Data Principal
Under applicable law, you have the following rights:
- Right to Access – Request a summary of your Personal Data.
- Right to Correction – Correct inaccurate or incomplete data.
- Right to Erasure – Request deletion of data when no longer required (subject to legal retention rules).
- Right to Withdraw Consent – Withdraw previously given consent.
- Right to Nominate – Nominate another individual to exercise your rights in case of death or incapacity.
To exercise your rights, please contact us using the details provided below.
8. Data Security & Breach Notification
AffordableDoctor implements reasonable technical and organizational security safeguards, including:
- Encryption of sensitive data
- Role-based access controls
- Secure servers and firewalls
- Regular system audits
In the event of a personal data breach, we will notify the relevant regulatory authority and affected individuals in accordance with applicable law.
9. Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
Medical records will be retained as per applicable medical and legal guidelines and securely destroyed thereafter.
10. Grievance Redressal
For questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:
AffordableDoctor Private Limited
Bangalore, India
Email: info@affordabledoctor.com
Phone: 9379915066
We will acknowledge your grievance promptly and endeavor to resolve it within one month of receipt.
11. Updates to this Privacy Policy
We may update this Privacy Policy periodically. The revised version will be posted on our website with the updated effective date. Continued use of our services after changes constitutes acceptance of the revised Policy.
Privacy Policy — Summary
AffordableDoctor Private Limited (“we”, “our”, “us”), based in Bangalore, India, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.
We may collect personal information such as your name, contact details, and other information necessary to provide our services. This information is used to improve our services, respond to inquiries, process transactions, and communicate important updates.
We do not sell or rent your personal information to third parties. Your information may be shared only with trusted service providers or when required by law.
We implement reasonable security measures to protect your data from unauthorized access, misuse, or disclosure. However, no online transmission is completely secure.
By using our website or services, you consent to the terms of this Privacy Policy. We reserve the right to update this policy at any time without prior notice.
Terms & Conditions
For the purpose of these Terms and Conditions, the terms “we”, “us”, and “our” refer to AffordableDoctor Private Limited, having its registered and operational office at Bangalore, India. The terms “you”, “your”, “user”, or “visitor” refer to any natural or legal person accessing our website and/or engaging in transactions with us.
Your use of this website and/or any services or purchases made through it is subject to the following terms and conditions:
1. Website Content
The content of the pages on this website is for your general information and use only. It is subject to change without prior notice.
2. No Warranties
Neither we nor any third parties provide any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials available on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. Use at Your Own Risk
Your use of any information, materials, products, or services available through this website is entirely at your own risk. It shall be your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
4. Intellectual Property Rights
All content on this website, including but not limited to the design, layout, appearance, text, graphics, and other materials, is owned by or licensed to AffordableDoctor Private Limited. Reproduction, distribution, or unauthorized use is strictly prohibited except in accordance with applicable copyright laws and our written permission.
5. Trademarks
All third-party trademarks displayed on this website are acknowledged and remain the property of their respective owners.
6. Unauthorized Use
Unauthorized use of this website may give rise to a claim for damages and/or constitute a criminal offense under applicable laws.
7. External Links
This website may include links to external websites for your convenience and additional information. Such links do not signify our endorsement of the website(s). We have no responsibility for the content, policies, or practices of the linked website(s).
8. Linking to Our Website
You may not create a link to this website from another website or document without AffordableDoctor Private Limited’s prior written consent.
9. Governing Law & Jurisdiction
Any dispute arising out of the use of this website, purchases made through it, or any engagement with us shall be governed by and construed in accordance with the laws of India. The courts located in Bangalore, Karnataka shall have exclusive jurisdiction.
10. Payment & Transaction Liability
We shall not be held liable for any transaction failure due to the cardholder exceeding preset limits agreed upon with their acquiring bank or due to any technical issues beyond our control.
Terms of Service
For the purpose of these Terms of Service, the terms “we”, “us”, and “our” refer to AffordableDoctor Private Limited, having its registered and operational office at Bangalore, India. The terms “you”, “your”, “user”, or “visitor” refer to any natural or legal person visiting our website and/or transacting with us.
Your use of this website and/or any purchases made through it are governed by the following Terms of Service:
1. Website Content
The content of the pages of this website is for general information and use only. It is subject to change without notice.
2. No Warranty
Neither we nor any third parties provide any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. Use at Your Own Risk
Your use of any information, materials, products, or services available through this website is entirely at your own risk. It shall be your responsibility to ensure that any products, services, or information meet your specific requirements.
4. Intellectual Property Rights
All content included on this website, including but not limited to the design, layout, appearance, graphics, text, logos, and software, is owned by or licensed to AffordableDoctor Private Limited. Reproduction is prohibited except in accordance with applicable copyright laws and with our prior written consent.
5. Trademarks
All third-party trademarks reproduced on this website, which are not the property of or licensed to us, are acknowledged on the website.
6. Unauthorized Use
Unauthorized use of this website or its content may give rise to a claim for damages and/or constitute a criminal offense under applicable laws.
7. External Links
From time to time, this website may include links to other websites for your convenience and to provide additional information. These links do not signify that we endorse the website(s). We have no responsibility for the content, policies, or practices of the linked website(s).
8. Linking to Our Website
You may not create a link to this website from another website or document without AffordableDoctor Private Limited’s prior written consent.
9. Governing Law and Jurisdiction
Any dispute arising out of the use of this website, any purchase made through it, or any engagement with us shall be governed by and construed in accordance with the laws of India. The courts located in Bangalore, Karnataka shall have exclusive jurisdiction.
10. Payment Disclaimer
We shall not be liable for any transaction failure due to the cardholder exceeding preset limits agreed with the acquiring bank or due to circumstances beyond our reasonable control.
Terms of Service — Summary
These Terms of Service govern your use of the website and services provided by AffordableDoctor Private Limited, located in Bangalore, India. By accessing our website or using our services, you agree to comply with these terms.
All information provided on our website is for general purposes only and may be updated without prior notice. We do not guarantee the accuracy, completeness, or reliability of the content. Your use of any information or services is at your own risk.
All website content, including text, graphics, logos, and design, is the property of AffordableDoctor Private Limited and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
We are not responsible for the content or policies of third-party websites linked from our platform. Any disputes arising from the use of our website or services shall be governed by the laws of India.
AffordableDoctor Private Limited shall not be liable for any direct or indirect damages arising from the use of our website, services, or transaction failures beyond our control.
Refund Policy
This Refund Policy applies to all services and/or products offered by AffordableDoctor Private Limited, having its registered and operational office at Bangalore, Karnataka, India.
By using our website and making payments for our services, you agree to the terms of this Refund Policy.
1. Refund Eligibility
Refunds may be granted under the following circumstances:
- Duplicate payment due to technical error.
- Payment deducted but appointment/service not confirmed.
- Service cancelled by AffordableDoctor Private Limited.
- Verified technical failure resulting in non-delivery of the booked service.
All refund requests are subject to verification and approval by our team.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Failure to attend a scheduled appointment (no-show).
- Cancellation made beyond the allowed cancellation window.
- Dissatisfaction with medical advice or treatment outcome where the service has been duly rendered.
- Incorrect or incomplete information provided by the user at the time of booking.
- Services explicitly marked as non-refundable at the time of purchase.
3. Refund Process
- Approved refunds will be processed within 7–14 business days from the date of approval.
- Refunds will be credited to the original mode of payment.
- Processing timelines may vary depending on the bank or payment service provider.
- AffordableDoctor Private Limited shall not be responsible for delays caused by banks or payment gateways.
4. Transaction Failures
We shall not be liable for transaction failures due to:
- Cardholder exceeding preset bank limits.
- Insufficient funds.
- Payment gateway technical issues.
- Network failures beyond our reasonable control.
If payment is deducted but service is not confirmed, users must notify us within 48 hours of the transaction for resolution.
5. Contact Information
For refund-related queries, please contact:
AffordableDoctor Private Limited
Bangalore, Karnataka, India
Email: info@affordabledoctor.com
Phone: 9379915066
Refund Policy — Summary
At AffordableDoctor Private Limited, we strive to provide quality services to our users. This Refund Policy outlines the terms under which refunds may be issued.
1. Service-Based Payments
Payments made for consultations, appointments, or healthcare-related services are generally non-refundable once the service has been successfully delivered.
2. Cancellation by User
If you cancel a booking before the scheduled service time, you may be eligible for a partial or full refund, subject to our cancellation terms and administrative charges.
3. Cancellation by Company
If a service is cancelled by AffordableDoctor Private Limited due to unforeseen circumstances, you will be eligible for a full refund or rescheduling option.
4. Failed Transactions
In case of payment failure where the amount is deducted but the service is not confirmed, the deducted amount will be refunded within 7–10 business days, subject to bank processing timelines.
5. Refund Process
Approved refunds will be processed to the original mode of payment only.
For any refund-related queries, please contact our support team with your transaction details.
Data Protection
This Data Protection Policy describes how AffordableDoctor Private Limited, having its registered and operational office at Bangalore, Karnataka, India (“Company”, “we”, “us”, or “our”), collects, uses, stores, and protects your personal information when you access our website or use our services.
By using our website and services, you consent to the practices described.
1. Collection of Personal Data
We may collect the following types of information:
- Personal identification details (such as name, phone number, email address, date of birth).
- Contact and communication details.
- Payment-related information (processed securely through authorized payment gateways).
- Health-related information voluntarily provided by users for service purposes.
- Technical data such as IP address, browser type, device information, and usage data.
We collect data only for lawful and legitimate business purposes.
2. Purpose of Data Processing
Your data may be used for:
- Providing and managing healthcare-related services.
- Appointment scheduling and communication.
- Payment processing and transaction verification.
- Improving website functionality and user experience.
- Complying with legal and regulatory obligations.
- Responding to inquiries, complaints, or support requests.
We process personal data only to the extent necessary for these purposes.
3. Data Sharing and Disclosure
We do not sell or rent your personal data. Information may be shared only:
- With authorized healthcare professionals for service delivery.
- With secure payment gateway providers for transaction processing.
- With trusted service providers under strict confidentiality obligations.
- When required by law, court order, or government authority.
All third parties are required to maintain appropriate confidentiality and security standards.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against:
- Unauthorized access
- Alteration
- Disclosure
- Destruction or misuse
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purpose for which it was collected,
- Comply with applicable laws and regulatory requirements,
- Resolve disputes and enforce agreements.
After the retention period, data will be securely deleted or anonymized.
6. User Rights
Subject to applicable laws, you may have the right to:
- Access your personal data.
- Request correction of inaccurate information.
- Request deletion of your data (where legally permissible).
- Withdraw consent for certain processing activities.
Requests may be submitted through our official contact channels.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve services. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.
8. Cross-Border Data Transfers
If data is transferred outside India for processing or storage, we ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.
Data Protection — Summary
AffordableDoctor Private Limited is committed to protecting the privacy and security of your personal information. We collect, use, and process personal data only for legitimate business purposes, including providing our services, processing transactions, and improving user experience.
All personal information shared with us is handled in accordance with applicable data protection laws of India. We implement appropriate technical and organizational security measures to safeguard your data against unauthorized access, misuse, loss, or disclosure.
We do not sell, rent, or trade your personal information to third parties. Data may be shared only with authorized service providers or where required by law.
By using our website and services, you consent to the collection and use of your information in accordance with this Data Protection.
Disclaimer
The information provided on the website of AffordableDoctor Private Limited, Bangalore, India, is for general informational purposes only. While we strive to keep the information accurate and up to date, we make no warranties or representations regarding its completeness, reliability, or accuracy.
The content on this website is not a substitute for professional medical advice, diagnosis, or treatment. Users are advised to consult a qualified healthcare professional for medical concerns.
AffordableDoctor Private Limited shall not be liable for any loss or damage arising from the use of this website, reliance on its content, service interruptions, or transaction failures beyond our control.
External links provided on this website are for convenience only, and we do not take responsibility for the content or policies of third-party websites.
